Right of withdrawal

Right of withdrawal

The customers has the right to withdraw from the contract within 14 working days from receipt of goods.

To exercise the right of withdrawal, follow the directions: 

1. Send request for withdrawal by email.

2. Wait for the goods return authorization.

3. Upon receipt of the authorization, fill in the return form.

4. Insert the completed form in the package upon return.

The items must be intact, in the original packaging, including the original label / tag and must be sent by courier to:

Kibou by Marco Belluzzo,

Via Paisiello 1

34148 Trieste 

The shipment of the product is charged to the customer and under his responsibility. Kibou after receiving the product and verifying the integrity of the same, will refund the customer only the price of the product. (shipping cost excluded)

Change of goods

Without prejudice to the right of withdrawal, the customer can, alternatively, request the replacement of the product within 14 days from the date of delivery of the same. The product for wich replacement is requested must be intact and with the original packaging. The product can be replaced with another one of equal or greater amount (in this case by adding the price).

Procedure for replacing goods:

1. Send replacement request by mail.

2. Wait for the goods return authorization.

3. Upon receipt of the authorization, fill in the return form.

4. Insert the completed form in the package upon return.

The items must be intact, in the original packaging, including the original label / tag and must be sent by courier to:

Kibou by Marco Belluzzo,

Via Paisiello 1

34148 Trieste 

The shipment of the product is charged to the customer and under his responsibility. Kibou after receiving the product and verifying the integrity of the same, will send the customer the new product requested. (the cost of shipping the replaced goods is charged by Kibou)

 

Information 

For any clarifcation or information, including the right of withdrawal, the exchange of goods and warranty, Kibou can be contacted at the following addresses:

- telephone: +39 3703673491

- email: info@kibouclothing.com

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